01
Customer Success & Experience
Helping businesses build stronger customer relationships, improve retention, enhance onboarding and create more consistent customer experiences.
Independent consultancy · United Kingdom
Better operations. Stronger teams. Happier customers.
Helping growing businesses simplify operations, strengthen customer relationships and build the teams, processes and foundations needed to scale with confidence.
- Customer Success
- Operations
- Support & Account Management
- Fractional Leadership
01 About CS Consulting
Helping good businesses become even better.
Growing a business brings new opportunities, but it also introduces complexity.
Processes that worked with a handful of people start to break down. Customer expectations increase. Teams need clearer direction. Founders and leaders find themselves increasingly involved in decisions that should happen without them.
CS Consulting exists to help businesses navigate those challenges.
Combining practical operational experience with a passion for customer success, CS Consulting works alongside business leaders to identify opportunities, solve problems and create lasting improvements.
No unnecessary complexity. No consultancy jargon. Just practical thinking, honest advice and a commitment to making things better.
Founder photograph
coming soon
coming soon
02 Meet the Founder
Meet Ciaran.
I’m Ciaran Sheehy, founder of CS Consulting.
I’ve built my career around helping businesses deliver better customer experiences, develop stronger teams and improve the way they operate.
My background spans senior leadership roles across Customer Success, Customer Support, Account Management and Operations, working with technology and service-led businesses.
I’ve led teams, improved processes, managed complex customer relationships and helped organisations navigate the operational challenges that come with growth and change.
What drives me is finding opportunities to make things work better — whether that’s simplifying a complicated process, developing a team, improving a customer journey or helping a business leader regain control of their day-to-day operations.
I’m naturally curious, commercially minded and passionate about getting things right. I believe the best solutions are practical, sustainable and built around the people who need to use them.
Through CS Consulting, I bring that experience directly to businesses that need an experienced pair of hands, a fresh perspective or additional leadership support.
03 How I Can Help
Experience where it matters.
Support where you need it.
Four areas where I most often help. Every engagement is shaped around your circumstances, not squeezed into a fixed package.
02
Operational Improvement
Making businesses easier to run through clearer processes, improved accountability and better operational visibility.
03
Fractional & Interim Leadership
Experienced leadership support without the immediate commitment of a permanent senior appointment.
04
Growth & Business Transformation
Helping growing businesses strengthen the operational foundations required for sustainable growth.
04 How I Work
Straightforward thinking.
Meaningful results.
Good consultancy should leave something tangible behind, not just a presentation. Every engagement follows the same practical rhythm.
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01
Understand
Get to know the business, its people, its challenges and what success looks like.
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02
Identify
Find the root causes of problems and identify the opportunities that will make the biggest difference.
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03
Improve
Develop practical recommendations, clear priorities and achievable plans.
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04
Embed
Help turn improvements into sustainable ways of working, with ownership, accountability and measurable outcomes.
05 Who I Work With
Built for businesses ready to move forward.
For organisations that need experienced support, but may not need, or be ready for, another permanent senior leader.
- Founder-led businesses looking to professionalise their operations.
- Growing companies struggling with increasing complexity.
- Organisations seeking to improve customer experience.
- Leadership teams needing additional operational capacity.
- Businesses undergoing change or preparing for their next phase of growth.
06 Contact
Let’s make things work better.
Whether you’re facing a specific operational challenge, looking to improve your customer experience or simply need an experienced perspective, I’d welcome a conversation.
No complicated process or hard sell. Just an opportunity to understand what you’re trying to achieve and explore whether I can help.